10
« on: April 04, 2019, 04:14 PM »
Hi!
Today a customer from Canada received his order.
His package has been shipped on 28 February.
The majority of customers receive their packages much faster. This is an exception.
There is a trend that any package going not to Ontario/Quebec has a slightly higher probability to be delayed.
It seems like packages enter Canada somewhere in Ontario/Quebec and then move slowly to the destination within Canada.
We tried many times to contact both Canada Post and Ukrainian post concerning not working tracking and they both say that everything is ok on their side and tracking must be working. They blame each other.