Can't Sync Joyzz to Receiver

[oks_8376299]

 
Just received my Joyzz in the mail and can't sync with receiver (using Mega SG), I:
- Connect the receiver and start the device
- Mega SG boots and receiver has solid red light
- I hold the sync button on the receiver and light starts blinking
- I hold Mode +XYZ on the controller
and
Nothing happens. The LED never shuts off and there is no sync. This is literally just taken out of the box.
Any ideas?

[oks_8376299]

To update - I left this plugged into USB overnight in hopes that charging might help. No difference.
I hold the key combination Mode +XYZ and the red light continues blinking, so no sync.
Unless there are any other suggestions I have to assume this is defective.
Should I go about returning through Amazon?

[oks_8376299]

I had this replaced by Amazon and I still have the same issue.
I turn on the Mega SG, LED lights up solid red on the receiver.
Hold down the sync button on the the receiver until the LED starts blinking.
I then hold mode+ xyz on the controller.
Nothing happens. The light continues to blink and no sync.
I myself admit it seems unlikely that I've received two defective controllers in a row, but I struggle to see what I'm doing wrong here.
Any ideas?

[KRIKzz]

receiver and controller pair usually comes already synchronized. it can be discharged battery, or controller in sleep state. To return from sleep state you should push start or one of dpad directions.

[oks_8376299]

Thanks for replying, it works now!
I left the controller to charge overnight. Plugged in and started the mega sg and it was paired.
Look forward to using it!

[cmoliveira]

Bumping this thread since I have the exact same problems as above only it still will not work, except in one case: If it's plugged into the wall, controller works without issue. Once it's unplugged, it doesn't work.

Tried synching, tried hitting any/all buttons, and tried leaving it plugged in all night with multiple chargers and cables. Still get nothing.

Any help would be appreciated!

[falconx62]

I have the same problem!

You returned me a new joyzz (the first one had the z button not responsive) and now, with the new one, I can only use it when it's plugged.

I'm fed up with the joyzz, it's a great pad but there's too many problems. At this price, it's a shame!!!

Can I hace a refund?

[cmoliveira]

I ended up returning mine. A shame since I really like all of Krikzz other products. I own almost every Everdrive he makes with no issues. I also see others really enjoying their Joyzz controllers so hoping mine was just faulty. I think I will try buying again and if the second one doesn't work, I'll go with something else.

[cmoliveira]

UPDATE: Received a second controller and I'm having the same issues. Tried different charging cables again. Loaded up the Joyzz System Information.bin on my Mega Everdrive to see if there are any issues and everything looks fine while it's plugged in but goes dead once I unplug it. I'm thinking about changing some parameters through the config tool and see if that does anything. I might also try it on another Genesis to see if there is issues there although doubt it since the controller works when plugged into the wall.

My suspicion is it's not charging or holding a charge for whatever reason. Problem is there isn't an LED indicator to show me if it's charged or not so I'm flying blind here. I know it should be something wrong on my side since the odds of 2 controllers not working seems unlikely. Any ideas are appreciated!

[Link83]

If you are comfortable taking things apart and own a multimeter it might be worth checking the batteries voltage, and perhaps the charging current from the Joyzz battery terminals when plugged in.

I know you shouldn't have to do this, but just thought it might help narrow down the cause.

[cmoliveira]

Thanks for the reply. Unfortunately I don't have a multimeter and was just hoping this would work after several attempts of charging. I decided to return it and won't be buying it again.

[blackdeathmetal]

I just bought 2 Joyzz for my CDX......

Charged both overnight and tried all the steps here barring the multi meter.  I refuse to take my multi meter out for a newly purchased product.

Won't recognize on computer not that there even are sensible instructions on where to get the firmware or update it......

Really really frustrated, I own every krikzz product (well over a grand worth of stuff) and find this to be kinda surreal.

I can get one controller connected for about 2-4 minutes before it dies.  Never to be connected again until it has been on the charger over night.

Then it disconnects.... and that's the controller that will occasionally work.