Author Topic: Black Friday 2017 Orders  (Read 42477 times)

0 Members and 1 Guest are viewing this topic.

Offline EverDriver

  • Administrator
  • Hero Member
  • *****
  • Posts: 547
  • Karma: +42/-0
  • support
    • View Profile
Re: Black Friday 2017 Orders
« Reply #90 on: December 25, 2017, 11:20 PM »
INUKZSUIQ

Will be shipped on Wednesday.

-------------------------

If we still have 1% then someone should be that 1%.
Unfortunately you were unlucky to be that 1%.
For example the last year Aether Knight was lucky and his order had been shipped much faster.
This year he is unlucky and his order in that 1%.

Once again really sorry guys/girls for the delay and inconvenience!



Offline cfillak

  • Newbie
  • *
  • Posts: 14
  • Karma: +1/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #91 on: December 25, 2017, 11:43 PM »
INUKZSUIQ

Ordered and payment accepted Nov. 29th. Shipped?

JTNETXVSZ

Payment accepted Nov. 24th, Nothing shipped yet.

I guess I won some special lottery where you order on the very first day and you get to be in the final 0.1% of orders shipped!

Offline EverDriver

  • Administrator
  • Hero Member
  • *****
  • Posts: 547
  • Karma: +42/-0
  • support
    • View Profile
Re: Black Friday 2017 Orders
« Reply #92 on: December 26, 2017, 12:53 AM »
JTNETXVSZ

Fortunately you haven't won it.
The order has been shipped.
You will get your tracking number tomorrow.

Offline vurpis

  • Newbie
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #93 on: December 26, 2017, 02:11 PM »
INUKZSUIQ

Ordered and payment accepted Nov. 29th. Shipped?

JTNETXVSZ

Payment accepted Nov. 24th, Nothing shipped yet.

I guess I won some special lottery where you order on the very first day and you get to be in the final 0.1% of orders shipped!

I won :-)

Orderd 23th, at 2330 cet. 3 products, one is shipped but nothing has arrived yet.

Offline EverDriver

  • Administrator
  • Hero Member
  • *****
  • Posts: 547
  • Karma: +42/-0
  • support
    • View Profile
Re: Black Friday 2017 Orders
« Reply #94 on: December 26, 2017, 05:40 PM »
You have a good sense of humor... Sorry for the delay!
I informed our shipping manager concerning your order.

Offline Quantum

  • Newbie
  • *
  • Posts: 11
  • Karma: +0/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #95 on: December 26, 2017, 06:01 PM »
VZEVLRIZT here, continuing to be patient. I do appreciate the 20% off.

But you have missed the past two shipping estimates. Third time's the charm?

Offline vurpis

  • Newbie
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #96 on: December 26, 2017, 06:57 PM »
You have a good sense of humor... Sorry for the delay!
I informed our shipping manager concerning your order.

Its ok, im ok with the delay. Keep up the good work, and the info. My comment was not on your service.

Offline Aether Knight

  • Full Member
  • ***
  • Posts: 221
  • Karma: +11/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #97 on: December 27, 2017, 12:15 AM »
INUKZSUIQ

Will be shipped on Wednesday.

-------------------------

If we still have 1% then someone should be that 1%.
Unfortunately you were unlucky to be that 1%.
For example the last year Aether Knight was lucky and his order had been shipped much faster.
This year he is unlucky and his order in that 1%.

Once again really sorry guys/girls for the delay and inconvenience!

Yeah IIRC my package came in about two weeks after ordering. Was a little surprised actually. I guess with each passing year the everdrive line gets more recognized in gaming circles and orders get backed up. Thanks for the info BTW.

Offline KatKya

  • Newbie
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #98 on: December 27, 2017, 09:47 AM »
I understand they are a third party and how they run their business is entirely up to them, but the run around retrogate is giving some of their customers is just not right.

Getting the response that an order should ship within a few days/week repeatedly and/or "maybe it already shipped :)" is just unacceptable. I don't have an issue waiting for something if I'm told it's going to be a while, or maybe they're waiting more for upstream (Krikzz) but at least be straight with me and don't continuously give me the same lie over and over again.


Offline EverDriver

  • Administrator
  • Hero Member
  • *****
  • Posts: 547
  • Karma: +42/-0
  • support
    • View Profile
Re: Black Friday 2017 Orders
« Reply #99 on: December 27, 2017, 01:51 PM »
If we know we can ship the orders in time we just do that.
If we know we can't ship the orders in time and there will be a delay we add a message about it.

If a customer would like to know when his/her order will be shipped and we know the exact date then: "your order will be shipped on this date".
If we don't know the exact date but we have an estimated date then: "we expect to ship your order on this date".

Unfortunately we can't do anything about our dealers and how they do their business.
We sell our products freely and anyone may buy them and re-sell them as well.
It's more up to a customer to choose where he/she makes a purchase.

Offline KatKya

  • Newbie
  • *
  • Posts: 4
  • Karma: +0/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #100 on: December 27, 2017, 02:13 PM »
I'm aware, and that's why I'm posting.

If I do decide to order any of krikzz's other products in the future, I will undoubtably avoid retrogate because of this sort of thing, and am hoping to make the issues with them known to hopefully save others from dealing with the same sort of issues in the future.

Either order from the source (krikzz's own site) or go SAG if that's an option.

Offline EverDriver

  • Administrator
  • Hero Member
  • *****
  • Posts: 547
  • Karma: +42/-0
  • support
    • View Profile
Re: Black Friday 2017 Orders
« Reply #101 on: December 28, 2017, 02:36 AM »
VZEVLRIZT

Your order has already been shipped.
I will PM your tracking number.

Offline Quantum

  • Newbie
  • *
  • Posts: 11
  • Karma: +0/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #102 on: December 28, 2017, 03:17 AM »
Thank you

Offline The Real Phoenix

  • Newbie
  • *
  • Posts: 1
  • Karma: +0/-0
    • View Profile
Re: Black Friday 2017 Orders
« Reply #103 on: December 28, 2017, 09:32 AM »
Hi there! :)

BUDPDWYSS
It seems it is partially shipped (but not received yet).
Any idea when the rest is going to be sent?

Cheers,

Offline EverDriver

  • Administrator
  • Hero Member
  • *****
  • Posts: 547
  • Karma: +42/-0
  • support
    • View Profile
Re: Black Friday 2017 Orders
« Reply #104 on: December 28, 2017, 06:34 PM »
Hi!

BUDPDWYSS has been already shipped.