Author Topic: Joyzz arrived with cracked shell  (Read 2413 times)

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Offline Yotes96

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Joyzz arrived with cracked shell
« on: April 26, 2019, 12:50 AM »
I bought my Joyzz from Stone Age Gamer back in December and it arrived with a crack in the back of the shell.  I ignored it at first, but it bothers me and I don't want it to get worse.  I have the smoke colored one.  Is there any way I can get a replacement shell?  I don't need the internals or the buttons/membranes, just the shell.  I never brought it up with SAG because the first one they sent me got lost in the mail, so they sent me a replacement for free, then the original one showed up at my door weeks later, so I returned the replacement back to them.  I kept the original one that had the crack because they were so good to me I didn't want to send them back one that would need refurbishing. 
« Last Edit: April 26, 2019, 12:55 AM by Yotes96 »

Offline Relikk

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Re: Joyzz arrived with cracked shell
« Reply #1 on: April 26, 2019, 11:41 AM »
I think you should have contacted SAG straight away, or at least after you returned the original package. They'd have no reason to think you're scamming them, then.

https://stoneagegamer.com/return-policy.html

I'd still contact them to see what they can do.